SHIPPING POLICY

AT OVERSTITCH, WE ARE COMMITTED TO ENSURING THAT YOUR ORDERS ARE DELIVERED SWIFTLY, SECURELY, AND WITH THE HIGHEST LEVEL OF CARE. PLEASE FIND BELOW THE DETAILS OF OUR SHIPPING POLICY, COVERING ORDER PROCESSING, DELIVERY TIMELINES, SHIPPING CHARGES, TRACKING, AND RETURN PROCEDURES.

1. DELIVERY TIME

ALL ORDERS ARE DISPATCHED WITHIN 24 HOURS OF BEING RECEIVED.
DELIVERY TYPICALLY TAKES 5–7 BUSINESS DAYS FOR MOST LOCATIONS WITHIN INDIA.
ORDERS PLACED OVER WEEKENDS OR PUBLIC HOLIDAYS WILL BE DISPATCHED ON THE NEXT WORKING DAY.
DELIVERY TIMELINES MAY VARY SLIGHTLY BASED ON DESTINATION, COURIER AVAILABILITY, AND UNFORESEEN TRANSIT DELAYS.

2. SHIPPING CHARGES

WE OFFER FREE DELIVERY ON ALL OUR ORDERS WITHIN INDIA.
FOR INTERNATIONAL ORDERS, SHIPPING CHARGES WILL BE CALCULATED AT CHECKOUT BASED ON DESTINATION AND ORDER WEIGHT.

3. ORDER TRACKING

ONCE YOUR ORDER IS PACKED AND DISPATCHED, YOU WILL RECEIVE A TRACKING LINK VIA EMAIL TO MONITOR ITS PROGRESS.
IF YOU DO NOT RECEIVE A TRACKING UPDATE WITHIN 2 BUSINESS DAYS OF PLACING YOUR ORDER, PLEASE CONTACT US FOR ASSISTANCE.

4. DELIVERY AREAS

WE CURRENTLY SHIP BOTH WITHIN INDIA AND INTERNATIONALLY.
WHILE WE STRIVE FOR WIDE COVERAGE, DELIVERY AVAILABILITY IS SUBJECT TO THE SERVICEABILITY OF OUR COURIER PARTNERS IN YOUR AREA.

5. POSSIBLE DELAYS

WHILE WE AIM TO DELIVER ALL ORDERS WITHIN THE SPECIFIED TIMEFRAME, OCCASIONAL DELAYS MAY OCCUR DUE TO:

WEATHER CONDITIONS
PEAK PERIODS (SALES, FESTIVALS, ETC.)
COURIER PARTNER DELAYS
UNFORESEEN LOGISTICAL CHALLENGES

IF THERE’S ANY DELAY, WE’LL KEEP YOU UPDATED AND PROVIDE SUPPORT THROUGHOUT THE PROCESS.

6. DELIVERY ISSUES

IF YOUR ORDER ARRIVES DAMAGED OR WITH MISSING ITEMS, PLEASE EMAIL US AT CONTACT@OVERSTITCH.STORE WITHIN 48 HOURS OF DELIVERY. INCLUDE THE FOLLOWING:

CLEAR PHOTOS OF THE PRODUCT AND PACKAGING
ORDER NUMBER AND TRACKING INFO
A SHORT DESCRIPTION OF THE ISSUE

WE’LL REVIEW YOUR CASE AND GUIDE YOU ON THE NEXT STEPS FOR A REPLACEMENT OR RESOLUTION.

7. REVERSE PICK-UP & RETURNS

IF YOU WISH TO RETURN OR EXCHANGE A PRODUCT, OUR COURIER WILL ATTEMPT REVERSE PICK-UP TWICE FROM YOUR ADDRESS.
IF UNSUCCESSFUL, YOU’LL NEED TO SEND THE ITEM BACK MANUALLY AT YOUR OWN EXPENSE.
REVERSE PICK-UP IS ONLY AVAILABLE IN SERVICEABLE PIN CODES. IF NOT AVAILABLE IN YOUR AREA, PLEASE USE A COURIER OF YOUR CHOICE TO RETURN THE ITEM.
ONCE THE RETURN REACHES US, IT WILL GO THROUGH A QUALITY CHECK. IF APPROVED, WE’LL PROCEED WITH YOUR EXCHANGE OR ISSUE A REFUND IN THE FORM OF STORE CREDIT.