FAQ
WHAT MAKES OUR PRINTS UNIQUE?

WE DROP IN LIMITED NUMBERS. ONCE IT’S SOLD OUT, WE DON’T RESTOCK. WE USE ONLY THE HIGHEST QUALITY FABRICS AND PREMIUM INKS TO DELIVER LONG-LASTING COMFORT AND VIBRANT PRINTS.
WHERE ARE YOU LOCATED?

WE ARE LOCATED IN GOA, INDIA.
YOU CAN REACH OUT TO US VIA WHATSAPP AT+91 70668 56414OR EMAIL ATcontact@overstitch.store.
FOR WHATSAPP, OUR WORKING HOURS ARE 9 AM TO 5 PM, MONDAY TO SATURDAY.
WHERE DO WE DELIVER?

WE DELIVER ALL ACROSS INDIA AND INTERNATIONALLY.
HOW DO OUR NEW DROPS WORK?

WE USUALLY ANNOUNCE OUR UPCOMING DESIGNS AND COLLECTIONS ON OUR OFFICIAL INSTAGRAM ACCOUNT — @OVERSTITCH.STORE.
FOLLOW US TO STAY UPDATED WITH OUR LATEST RELEASES AND EXCLUSIVE OFFERS. ONCE THE DESIGNS ARE ANNOUNCED, THEY'RE AVAILABLE TO PURCHASE ON OUR WEBSITE.
WHEN CAN I EXPECT MY DELIVERY?

WE SHIP ALL ORDERS WITHIN 24 HOURS OF RECEIVING THEM. IN CASE OF HOLIDAYS, IT MAY TAKE A LITTLE LONGER. INTERNATIONAL ORDERS TAKE 10–12 WORKING DAYS TO BE DELIVERED.
WHAT IS MY RIGHT SIZE?

USE OUR SIZE CHART TO FIND YOUR PERFECT FIT. IF YOU’RE BETWEEN SIZES, SIZE UP FOR A RELAXED FIT OR SIZE DOWN FOR A SLIMMER LOOK.
WHAT ARE THE CARE INSTRUCTIONS ON THE T-SHIRTS?

MACHINE WASH WORKS FOR ALL OUR TEES.
USE COLD WATER TO AVOID COLOUR BLEED & SHRINKAGE.
DO NOT IRON THE PRINT DIRECTLY.
IRON ONLY AFTER FLIPPING THE GARMENT INSIDE OUT.
WHY IS MY ORDER NOT DELIVERED AFTER THE MENTIONED DATE?

DUE TO LOGISTIC ISSUES WHICH ARE OUT OF OUR CONTROL, BUT WE ALWAYS TRY TO GET YOUR PACKAGE DELIVERED ON TIME.
HOW CAN I TRACK MY ORDER?

YOU CAN TRACK IT VIA THE TRACK ORDER SECTION ON OUR WEBSITE OR THROUGH THE EMAIL WE SEND AFTER YOUR PURCHASE.
CAN I CANCEL MY ORDER?

YOU CAN CANCEL YOUR ORDER IF IT IS UNFULFILLED BY MESSAGING US ON WHATSAPP AT +91 7066856414 WITH THE MESSAGE:
CANCEL ORDER ID # (Your order ID)
CAN I CHANGE MY DELIVERY ADDRESS?

YES, YOU CAN CHANGE YOUR ADDRESS BY MESSAGING US ON WHATSAPP AT +91 7066856414 WITH THE MESSAGE:
CHANGE ADDRESS ORDER ID # (YOUR ORDER ID)NEW ADDRESS: [YOUR UPDATED ADDRESS]
I HAVE RECEIVED A FAULTY / DAMAGED PRODUCT OR WANT TO RETURN ONE. WHAT DO I DO?

VISIT OUR WEBSITE AND SCROLL TO THE BOTTOM OF THE PAGE.
CLICK ON INITIATE RETURN / EXCHANGE AND FOLLOW THE SIMPLE STEPS TO CREATE A RETURN OR EXCHANGE REQUEST.
HOW LONG DOES IT TAKE FOR THE EXCHANGE TO TAKE PLACE?

FIRST, WE ARRANGE A PICKUP FOR THE PRODUCT TO BE EXCHANGED.
ONCE WE RECEIVE AND INSPECT THE PACKAGE, WE SHIP THE NEW ITEM.
THIS PROCESS MAY TAKE UP TO 7–10 BUSINESS DAYS.
CAN I RETURN THE PRODUCT FOR A REFUND?

IN RARE CASES, SUCH AS A FAILED TRANSACTION OR IF NO ORDER ID IS GENERATED, A REFUND WILL AUTOMATICALLY BE ISSUED TO YOUR ORIGINAL PAYMENT METHOD WITHIN 5-7 BUSINESS DAYS. AS OUR PRODUCTS ARE MADE IN LIMITED QUANTITIES, WE DO NOT OFFER REFUNDS FOR RETURNS.

INSTEAD, THE AMOUNT IS ISSUED ONLY IN THE FORM OF STORE CREDIT TO YOUR OVERSTITCH ACCOUNT. FOR MORE INFO, PLEASE DROP US AN EMAIL AT CONTACT@OVERSTITCH.STORE AND THE TEAM WILL BE HAPPY TO ASSIST YOU.
CAN I GET A CUSTOM MADE DESIGN FOR MYSELF?

FOR CUSTOM ORDERS, KINDLY DROP US AN EMAIL AT

CONTACT@OVERSTITCH.STORE AND OUR TEAM WILL REACH OUT TO YOU SHORTLY